This agreement has been written in Italian (Italy). In case of conflicts between the translated version and the Italian version, the latter will prevail.
Supportize website, in its desktop and mobile version and Supportize app (hereafter: “Site and App”) are owned by Supportize S.r.l., located in Corso Cavour – VAT IT 02609780180 REA: PV 287500 (hereafter “Owner or the Company”)
By using any of the services offered by Site and App (hereafter “Service” or “Services”) you gain the status of User (hereafter: “User” or “Users”).
As far as personal data is concerned, we invite the User to read our Data Policy available on the Site.
In order to use Services User must create a personal account and approve the General Terms.
Non acceptance of the General Terms will result in the impossibility to register to the Site and use Services from the Site/App.
Registration to the Site is free of charge. In order to register, the User must fill in the registration form, by entering name, surname, an e-mail address and a password (hereafter “Credentials”). Registration is confirmed via an e-mail message sent to the address provided by the User.
Credentials must be used exclusively by the User and must not be given to third parties. User must promptly inform the Company should he/she suspect they have been improperly used. Credentials can be modified by the User at any point in time by accessing the Site or the App in the “User Settings” section.
User guarantees that Credentials are provided complete, correct and truthful.
User accepts to hold the Company harmless from any obligation to compensate or sanction arising out of and/or in any way connected to a violation from the User of the rules of registration to the Site. User is entirely responsible for accessing the Site using the Credentials and directly responds for any damage or prejudice caused to the Company or to third parties due to improper use, loss, misappropriation by others or lack of protection of adequate secrecy of his/her own Credentials. All operations performed through Credentials will be considered as performed by the User to whom Credential are referred.
By registering to the Site and App User accepts to receives invitations to commercial propositions. At any point in time, by clicking on the appropriate link available on the invitation footer, User may request to not receive further invitations to commercial propositions.
Services are provided in the English language.
Only one registration per User is allowed.
Within the personal area “User Settings” User may view and modify his/her personal data. At any point in time, User may request to delete his/her registration by sending an e-mail message to the following e-mail address email@example.com.
Company has the right to refuse, at its sole discretion, registration of the User.
2. Use of site by underage people
In order to use the Service, underage people must have preliminarily obtained permission from their parents, tutors or legal representatives, who will be responsible of any act performed through the Site and App by the underage people to them entrusted. For certain Services, where explicitly noted, access may be limited to adults only.
Services provided through the Site and App are free of charge. In case of chargeable Services, User will be informed in advance about the possibility to purchase the Service with an appropriate message, and browsing will continue only after explicit acceptance of the “chargeable” option within the Site and App.
4. General Terms
Your use of the Site is subject to the following General Terms. Use of Site implies complete acceptance by the User of terms hereafter listed.
Should the User not accept these General Terms, please be invited to leave the Site and/or App.
Company allows the User to use the Site exclusively for his/her own personal usage and for informative purposes only, as disciplined by these General Terms. Such faculty of usage may be revoked by the Company, at its own discretion, at any point in time. With the exception of what is allowed by these General Terms or by the law, the User must not copy, use, transfer, rent, sub-licence, lend, modify, adapt, try to modify or alter source code, perform operations of reverse engineering, decompile, disassemble or otherwise operate, as a whole or part, on the Site and App content. Information and services included in these Site and App have been prepared accessing different sources and have the exclusive informative and entertaining purposes. By accessing Site and App, User accepts the risk that content may be incomplete, inaccurate, not up to date or may not satisfy his/her own necessities and needs.
6. User Declarations and Guarantees
User declares and guarantees:
b. that User will not reproduce, copy or otherwise commercial exploit Site and App or their contents or any part of them, not reproducing and not using in any way Company’s trademarks and logo;
c. that User will not publish or use false, calumnious or defamatory data;
e. that User will refrain from publishing Comments which are obscene, offensive, violent, defamatory, injurious of personal dignity, blasphemous and which contain racist statements, apologies of crimes against humanity, incitements to hate or violence; sexually explicit or pornographic or child-pornographic contents; menaces or harassments; information or message which instruct on illegal activities or induce to illegal activities or may cause prejudice to others; incitements to dangerous behaviour which could be emulated by underage or to drug abuse or to mistreatment of animals; messages – also hidden – of a promotional or advertising nature; images not appropriate for people under the age of 18.
f. that User will not spread viruses, spyware, adware, rootkit, backdoor, trojan and other malicious code;
g. that User will not use software or other automatic or manual means to copy or access Site and App pages or their content.
User expressly guarantees to be the sole owner of all rights of economic usage and moral rights on Contents and to validly authorise the Company, third parties authorised by the Company and the Site’s other Users to exercise their rights according to article 7 of Legislative Decree 30 June 2003 no 196, and that Contents will neither violate any third parties’ right (e.g. copyrights and connected rights, image rights, rights to honour and reputation), nor they will have obscene, violent, defamatory, injurious of personal dignity, blasphemous content; furthermore Contents will not contain racist statements or praising the superiority or inferiority of a race, people or culture with respect to others or with respect to minorities, apologies of crimes against humanity, incitements to hate or violence; sexually explicit or pornographic or child-pornographic contents; menaces or harassments; information or message which instruct on illegal activities or induce to illegal activities or may cause prejudice to others; incitements to dangerous behaviour which could be emulated by underage or to drug abuse or to mistreatment of animals; messages – also hidden – of a promotional or advertising nature; images not appropriate for people under the age of 18.
User expressly declares and guarantees to have obtained, where required, all consents and permissions from relevant holders of rights of every nature on the Contents, including – as an example, but not limited to – in case of images or audiovisual contents, permissions to exploit the intellectual property rights, consent to the processing of personal data from each of the subjects who appear in the Contents, as regulated by Italian law D.Lgs. 196/2003;
User declares to expressly accept that copyright release as per paragraph 7 hereafter will occur free of charge and, therefore, User declares from now on to not hold any claim towards the Company and/or the Company’s assignees and/or third parties authorised by the Company and/or other Users of Site and App, with regard to the exploitation of Contents according to these terms. With reference to the guarantees above mentioned, User will from now on hold the Company and third parties authorised by the Company completely harmless in relation to any responsibility or prejudice (including, but not limited to, legal fees) arising out of potential claims raised by third parties, at every count, relating to ownership of rights for commercial exploitation and moral rights and/or to object of Contents.
7. Free-of-charge copyright release
User grants from now on, free of charge, with no limitation of time and territory, in a non-exclusive manner, each and every right to publish, execute and represent in public, communicate to public, make available to public, distribute, translate, elaborate in any form and with any means the Contents that the User will make available on Site and App.
Above mentioned rights may be exercised directly by the Company or by third parties authorised by the Company, being understood that the Company can select said third parties as well as negotiate and agree with such parties conditions, also economic, to exercise above mentioned rights, at its own discretion, in any case nothing will be due to the User for exercising such rights.
In relation to the rights granted with this agreement, User authorises from now on the Company, third parties authorised by the Company and the other Users of Site and App, to use also single parts or fragments of Contents, as well as reassemble Contents, in whole or parts, whenever it is considered appropriate by the Company or by third parties for a better exploitation of the Contents, according to these General Terms.
8. Responsibility for Comments
User understands and accepts that the Company will not perform any preliminary control and/or moderation in relation to Comments, therefore:
- User is responsible for every text or material the User publishes on the Site and App;
- the Company will not respond for the correctness, quality, completeness of Comments transmitted by the User. Comments written and published by the User do not represent the Company’s position or opinion; in particular the Company does not recognised as its own such Comments;
- User will hold the Company harmless from and against any claim by third parties on the basis of Comments published by the User;
- Company reserves the rights, at any point in time, to control, examine, not publish and/or remove any Comments.
User understands and accepts that in case of violation of any of the clauses of these General Terms, upon request by competent authorities, the Company may provide to said authorities your IP address as resulting from Company’s servers.
User will hold the Company, its sister companies and affiliates, harmless from and against any claim for direct or indirect damage, responsibility, appeal or refunding request, any sanction, complaint or lawsuit by third parties, including Public Entities, following the violation of third parties’ rights by the User while using Site and App and/or Comments published on or via the Site, in a manner which is contrary to what stated in these General Terms.
10. Third parties
User understands that communications or relationships realised with any party other than the Company through Site and App are exclusive between the User and the third party. Some sections of Site and App may provide links to websites which allow the User to perform transactions or purchase goods or services. These operations may be carried out by third parties’ partners or by vendors. Company will neither be responsible for the goods, the services, the resources or the content made available through such relationships or communications with such third parties, nor for any related damage. It is the User’s responsibility to carefully control practices and policies adopted by such third parties before initiating any transaction. Any complaint or queries raised by the User in relation to materials or information provided by third parties must be addressed directly to such third parties
User understands and accepts that any contractual or extra-contractual relationship formalised with other Users who publish advertisements (hereafter “Advertisers”) or with third parties contacted through the Site and App, as well participation in contests, promotions, sales of goods or services will be executed only and exclusively between the User and said parties. Therefore, User accepts that the Company will not have any responsibility for potential damages, of any nature, in relation to the agreements, conversations and/or contractual obligations with which the User has been in contact through the Site and App.
11. Consultation of advertisements
Information search in the Site and App and display of advertisements are performed through automatic procedures, and in any case the Company declines any responsibility with regard to the content, accuracy, veracity and compliance with the rules set out in these General Terms.
User will anyhow report advertisements which may be illegal, misrepresenting reality, suspect or which do not comply with the rules set out by these General Terms by sending a report to the Site and App editorial staff via e-mail to firstname.lastname@example.org.
Advertisements posted on Site and App are published by other Users. Their publication neither entails approval or endorsement from the Company, nor does it imply any form of guarantee by the Company with regards to their Contents. Hence, Company is not responsible for veracity, accuracy completeness, as well as privacy legislation and/or other aspects of said advertisement.
13. Allowed and Prohibited Uses
User is prohibited from carrying out, directly or indirectly, any form of commercial exploitation of Services via the access, use, transfer of information contained in Site and App. Violation is liable to prosecution.
User understands and accepts that use of content and/or Services offered by Site and App is at his/her own exclusive risk ad under his/her own responsibility.
User commits to use Site and App and all their contents and Service in accordance to law, public decency, public order and according to these General Terms. Likewise User commits to an appropriate use of Services and/or contents of Site and App and to not employ them in illegal, contrary to good-faith or criminal activities, violate third parties’ rights and/or regulations which violate intellectual property, or any other norm of the legal system.
In particular, User commits to not transmitting, introducing, distributing and making available to third parties any material and information (data, messages, images, audio and audiovisual files, photographs, software, etc.) which is in contrast with the law, public decency, public order and for purposes different from what provided by these General Terms.
Company reserves, at its own unquestionable judgement, to not allow and/or to revoke access to Site without any notice to any User who violates dispositions of these General Terms.
14. Intellectual Property Rights
As a user of Site and App, User accepts to not use Material for illegal purposes and to not violate Company’s rights.
15. Linked websites
Company is not necessarily affiliated with any website to which links exist from Site and App and is not responsible, at any count, for content of said websites. Such links are presented exclusively for User’s convenience and access to such websites is at the User’s own risk. A link from Site and/or App to any other website does not entail that Company approves, supports or recommend in any way said website or has any control over any elements of said website content.
16. Company’s Guarantees and Responsibilities
Company does not guarantee continuity of access, nor correct display, download or use of elements and information included in the Site and App pages, since they can be prevented, hindered or interrupted by factors or situations out of its control. Company is not responsible for information and other contents embedded in areas or third parties’ sites accessible from Site and App. Company does not take responsibility for what concerns information, contents, products and services offered or provided through Site and App by third parties or entities.
Neither the Company nor third parties suppliers of information take responsibility for possible damages, losses, complaints or expenses arising out of: (i) interferences, interruptions, errors, omissions, phone faults, delays, blocks or disconnections in the electric system functioning caused by shortages, errors or overloads on telecommunication lines and networks, or for any other cause out of Company’s control, (ii) utilisation of any illegal and/or malicious program with any media type, such as, as en example, viruses or similar, (iii) improper or incorrect use of Company’s sites, (iv) browsing security or errors caused by a poor functioning of browser or by not using the updated versions.
17. Company’s responsibilities: Exclusions and limitations
Site and all included Material are distributed as is, without any express or implied guarantees including, but not limited to, implied guarantees of ownership, quality or fitness for a particular purpose or those deriving from the law or commercial use.
Company is not responsible for any virus, contamination or anyhow for the harmful consequences which may be caused to the User’s information system, or for delays, imperfections, errors or omissions arising from the use of Site and App or in relation to their contents, provided they are not caused directly or indirectly by negligence of Company.
Company will not be responsible for any damages arising from, directly or indirectly, the use or inability to use Material, in the event Material is procured or provided by Company.
Company does not take any responsibility in relation to the accuracy, content, products, services or availability of information or software found in Site.
User acknowledges that every message or material sent to Company or third parties over the Internet through Site and App may be read or intercepted by other subjects. User also acknowledges that communication transmissions over the Internet may not be completely safe or private and must therefore take this possibility into consideration before sending any personal or confidential information to Company or to third parties through Site and App.
It it the User’s exclusive duty to ensure that his/her computer is adequately protected against viruses, unauthorised accesses or other security violations.
Company is not responsible for any damages which may arise to the User’s computer from any violation of security or from any virus, bug, tampering, unauthorised intervention, fraud, error, omission, interruption, deletion, defect, delay in operation or transmission, fault in computer lines r any other technical defect or other type of defect, when such event is put in relation with the Internet transmission initiated through Site and App or in other way, provided it is not a direct or indirect result of negligence by Company. Furthermore, Site and App contain Material exclusively created for entertaining purposes and do not constitute a representation of reality and must not be considered by User as such. Beyond the entertaining purposes, User declares and accepts not to rely on such Material. Site and App may also contain facts, opinions, points of view, declaration or recommendation from third parties, both natural persons and legal entities. Company does not declare and does not guarantee accuracy, actuality or reliability of such facts, opinions, points of view, declarations and/or recommendations or other information exposed or distributed through Siten and App.
Company has adopted all necessary security measures in order to guarantee secrecy and privacy on personal data, as defined according to current laws.
Company reserves the right to prohibit access to Site and App, permanently or temporarily, at its sole and exclusive discretion. Recipient User for such provision will be informed of the decision and may not subsequently try to access Site and App under a different name or through other Users.
21. Modifications to General Terms
Company reserves the rights to make all appropriate changes, being entitled to modify, delete and add new contents and/or services, as well as the way they are presented.
General Terms represent the agreement between the User and the Company.
Should any part of these Terms be declared invalid by the competent authority, all remaining clauses will continue to be valid and executable in the amplest possible way as permitted by law.
Company will evaluate compliance of the User to these General Terms at its own discretion. Any violations of these terms may cause at any point in time withdrawal of the licence to use the software granted by the Company in compliance to these General Terms and the Company will asserts its own rights in the amplest possible way as permitted by law.
23. Duration and Term
Free-of-charge services and/or contents of Site and App have an indefinite duration; however, where specified, services including chargeable options have a duration as reported in the advertisement publication process page inside the Site and App. The Company has the power to unilaterally close, suspend or interrupt at any point in time and without notice, the provision of Service and Site and App.
24. Applicable Law and Jurisdiction
These terms are governed by the Italian law and the court of Milan, Italy will be the exclusive jurisdiction for any dispute referring to their validity, interpretation and execution and relationships governed by them.
Should you have queries, comments or doubts about this agreement and/or the Site and App, you may contact us at the following e-mail address: email@example.com